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Where invoices are paid by Credit Card or PayPal, the payment clears automatically and marks your invoice as paid (in most costs, this is usually within a few minutes).
In cases where you have made a payment of an invoice but you are still receiving reminder emails, it is typically linked to a EFT Bank Transfer. This payment method is subject to Bank Processing times, and an EFT Bank Transfer can be further delayed if an incorrect reference number has been used.
If you require an invoice payment to clear immediately, such as to complete a domain renewal on time, or to bring a service out of suspension, we recommend using Credit Card or PayPal for instant payment.
EFT Bank Transfer
If you have paid your invoice via EFT Bank Transfer, please allow 1-2 business days for payments to clear. EFT Bank Transfers can take a few days to clear, even more if there are public holidays or weekends (non-bank days). It’s always a great idea to let us know that a payment has been made and let us know the details – so we can be sure to match the payment to your account quickly.
If the payment does not clear by this time, please check that you ahve used the correct reference number for the payment, and let our Accounts and Billing team know via Ticket.
Cheques
We do NOT accept payment by cheque. If you send us one, we will be sure to smile at it, as we shred it, so we can recycle – ’cause that’s good for the planet.
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